Customer Service Representative German Speakers

Job Opportunity: Customer Service Representative German Speakers

Position Overview

We are looking for Customer Service Representatives fluent in German to join our team in Porto, Portugal. This is an on-site role requiring excellent communication and customer care skills to address inquiries, support account creation, mediate communication between stakeholders, and handle complaints effectively.

Key Details

Start Date: 16th April 2025
Location: Porto, Portugal (On-Site)
Work Schedule:

• Monday to Sunday: Rotative shifts between 06:00 AM and 09:00 PM
• Days Off: 2 rotative days per week

Employment Type: Full-Time

Job Responsibilities

As a Customer Service Representative, you will:

• Handle customer inquiries across various channels (Phone, Chat, and Email).
• Assist with account creation, resolve technical issues, and address customer complaints.
• Facilitate effective communication between clients, partners, and stakeholders.
• Provide timely and professional resolutions, ensuring high levels of customer satisfaction.
• Follow company protocols and service standards to meet customer requirements effectively.

Compensation & Benefits

Salary:

• Monthly Salary: 1,100 (paid across 14 months).

Additional Bonuses:

• Performance Bonus: 50 per month
• Welcome Bonus: 3,000 (German market), valid for contracts signed before the end of May 2025 for full on-site participation in the B&M (Brick and Mortar) project.

Training Process

• Duration: 4 weeks (on-site), full-time, 8 hours per day.
• Training Components:
  • Integration and team building
  • Tools and software training
  • Product and service expertise
  • Hands-on job training

Training compensation is provided for attendance and successful completion; this amount is tax-exempt. Those who drop out of training prematurely will not receive compensation.

Required Qualifications

• Language Skills: Native or fluent in German, with good English communication abilities.
• Customer-Centric Approach: Strong communication and interpersonal skills.
• Flexibility: Willingness to work rotating shifts and days off to meet business needs.
• Problem-Solving Skills: Ability to de-escalate customer concerns efficiently and professionally.
• Adaptability: Comfort working on-site in a fast-paced, diverse workplace.

Why Join Us?

This is a fantastic opportunity to be part of a global company in customer service. We offer:

• A competitive salary and benefits package
• A chance to work in a multicultural environment
• Opportunities for growth and professional development

How to Apply

If youre passionate about customer care and eager to join a talented team, apply today! We look forward to helping you succeed in this exciting role in Porto, Portugal.