French Customer service

Job Description: Customer Service Advisor (French-Speaking)

Location: Lisbon, Portugal

Contract Type: Full-Time

About the Role

Are you fluent in French and enthusiastic about delivering top-notch customer service? Join our growing team in the vibrant city of Lisbon, where you'll assist French-speaking customers, resolve inquiries, and provide solutions with professionalism and efficiency. We are looking for motivated individuals who want to grow in a dynamic, multinational environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in French.
• Assist with product or service questions and troubleshoot issues.
• Provide efficient and accurate solutions to resolve customer problems.
• Log and document all customer interactions with attention to detail.
• Ensure consistent adherence to company guidelines and processes.
• Collaborate with colleagues to maintain excellent service standards and customer satisfaction.

Skills and Qualifications

• Languages:
  • Native-level French (written and spoken).
  • Good command of English (minimum B2 level).
• Experience:
  • Prior experience in customer service or similar roles is preferred but not required.
• Key Attributes:
  • Strong communication and active listening skills.
  • Solution-oriented mindset with attention to detail.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Basic computer literacy and familiarity with CRM systems is a plus.
• Additional Requirements:
  • A smartphone compatible with Android 8.0 or iOS 12.

Compensation and Benefits

Salary Options:

• Without Accommodation:
  • Monthly Gross Base Salary: 941.00
  • Christmas Bonus (pro-rated, monthly): 78.42
  • Holiday Bonus (pro-rated, monthly): 78.42
  • Meal Allowance: 7/day (~154.00/month, tax-free).
  • Total Gross Package (monthly): 1,251.84

Additional Benefits

• Paid Training:
  • 37.12/day or 185.60/week during the training period (14 weeks).
  • Training includes product and service knowledge, tools, and support techniques.
• Relocation Support:
  • Subsidized shared company accommodation (280/month deduction).
  • Assistance with administrative tasks (social security registration, NIF, etc.).
  • Free airport pick-up upon arrival.
• Flight Reimbursement:
  • Return flight to your home country in Europe after 12 months of service (or 9 months with prior approval).
• Healthcare:
  • Private health and dental insurance available after contract signature (requires NIF and social security number).
  • Access to an on-site medical clinic.
• Professional Development & Perks:
  • Career advancement through the JUMP! Leadership Program.
  • Access to free Portuguese language courses after 3 months of employment.
  • Networking opportunities and social events through the company club (Club TP).

Work Schedule

• 40 hours per week, rotating shifts of 8 hours (includes weekends and holidays).

Why Join Us?

• Work in Lisbon, a beautiful city known for its culture, weather, and vibrant lifestyle.
• Join a diverse and inclusive international team.
• Benefit from relocation support, career development programs, and a structured path for professional growth.

How to Apply

Submit your CV and a cover letter to express your interest and qualifications. Were excited to have you join our team of customer service professionals in Lisbon!