Italian Operations Customer Expert

Job Overview:

• Position: Operations Customer Expert I
• Location: Italian Market
• Starting date:3/3/2025

Role Responsibilities:

• Provide customer support in Italian and English through various channels (phone, email, chat).
• Assist customers with the use of insulin pumps and related accessories.
• Offer technical guidance for device connectivity to smartphone applications.
• Maintain customer interaction records in the SAP CRM system.
• Collaborate with internal teams to resolve issues and enhance customer satisfaction.
• Follow up with customers to ensure satisfaction and gather feedback.

Training and Compensation:

• Training Duration: 20 working days at 8 hours per day, in English.
• During Training Compensation: 18.56 daily, totaling 92.80 weekly.
• Monthly Gross Salary:
  • With Apartment: 1,250
  • Without Apartment: 1,379
• Additional benefits include holiday bonuses, health insurance, and meal allowances.

Working Conditions:

• Hours: 40 hours/week on a rotational schedule (07:00 to 22:00).
• Trial Period: One month with performance evaluations.
• Location: Headquarters in Lisbon, Portugal.

Additional Information:

• Employees can stay in company-furnished apartments for the first 14 months.