Italian speaking Customer advisor

Customer Service Specialist (Italian C2 & English B2)

Location: Porto, On-Site
Language Requirement: Italian C2 and English B2
Start Date: 13th February 2025
Working Hours: 24/7 availability with rotative shifts

• Shift Options:
  • 07:00 - 16:00
  • 14:00 - 23:00
  • 22:30 - 07:30
    Contract Term: 14-month contract
    Salary: 1,000 per month for the duration of the contract

Job Description:

Join our global team at ByteDance, where youll leverage your Italian language skills to provide exceptional customer service. Be part of a dynamic and diverse team, working on-site in Porto, where youll handle inquiries, resolve issues, and contribute to customer satisfaction across different shifts.

Key Responsibilities:

• Provide excellent service through multiple channels including email and chat.
• Troubleshoot customer issues efficiently and effectively.
• Maintain positive customer relationships by handling queries with professionalism and empathy.
• Utilize company software to track and manage customer interactions.
• Collaborate with team members to continuously improve service delivery.

Requirements:

• Proficiency in Italian at a C2 level and English at a B2 level or higher.
• Strong communication skills and a customer-oriented mindset.
• Ability to work flexible, rotating shifts, including nights and weekends.
• Prior experience in customer service is a plus but not mandatory.
• Must be able to work on-site in Porto.

Benefits:

• Competitive salary structure with additional perks for flexible shift working.
• Opportunity to work in a fast-growing, multinational company.
• Comprehensive training program and potential for career development.