Italian Customer service (Greece)

Location: remote in Greece

Language Requirements: Italian (C2), English (C1)

Compensation:

Monthly gross salary: 1,100 EUR per 14 months
Monthly Performance Bonus: Up to 10% based on performance metrics

Schedule: 8 hours per day with a 1-hour lunch break, 5 days per week, from Monday to Sunday, 09:00-23:00 (Shift rotation applies)

Fully Paid Training: 2 Weeks

Benefits:

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State-of-the-art premises providing a great working environment with relaxing break areas

• Work for a Great Place to Work-Certified Company that fosters diversity

Joining Deadline: 5/5/2025

Relocation Package:

• 2 weeks of hotel accommodation

• Flight ticket (within the EU)

• Airport Pickup

• Real Estate Agency fee

• Free accommodation or extra accommodation bonus throughout the entire employment period

Hiring Process:

• Client's application review

• Language online tests

• Client's interview

We seek a dedicated Customer Support Specialist fluent in Italian and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.

Key Responsibilities:

Handle inbound customer inquiries and issues in a professional and timely manner.
Ensure customer satisfaction through effective communication and problem-solving skills.
Document all interactions accurately in the CRM system.
Collaborate with other departments to escalate and resolve complex issues.
Meet individual and team performance targets.

Required Skills and Qualifications:

• Fluency in Italian (C2 level) and proficiency in English (C1 level).

• Proven experience in telesales or customer acquisition roles preferred.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong negotiation and persuasion skills.

Application Instructions: To apply, please submit your updated CV along with a cover letter highlighting your relevant experience and language skills in Italian and English. We look forward to reviewing your application!