Dutch speaking- SMB Customer Account Representative

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world for Social Media!

📍 Location: Lisbon, Portugal
💼 Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00
🎯 Signing Bonus: €2500
📚 Training: 15 working days

Your Role:

As a Customer Service Representative, you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels. Your responsibilities include:
✅ Providing support via phone, email, and chat to help SMBs maximize their potential
✅ Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
✅ Delivering pre- and post-sales support for all self-service products
✅ Offering product and tool guidance to enhance the customer experience
✅ Identifying trends and resolving challenges faced by multiple SMB clients
✅ Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer:

🌟 Work in a vibrant, fast-paced environment in Lisbon
🌟 Competitive salary + signing bonus
🌟 Comprehensive training program (15 working days) to set you up for success
🌟 Opportunities for career growth and development

What We’re Looking For:

✔ Fluency in Dutch (written and spoken) and English C1
✔ Strong customer service and problem-solving skills
✔ Interest in digital advertising and online platforms
✔ Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team! 🚀