German-Speaking Customer Support Agent Hybrid Role in Malta No calls

Are you passionate about delivering excellent customer service and supporting users in a dynamic, international environment?

Were looking for German-speaking Customer Support Agents to join our growing team in sunny Malta. This is a hybrid position, offering a mix of on-site and remote work. Relocation support is available for candidates coming from abroad.

Your Role:

As a Customer Support Agent, youll be the first point of contact for users, helping them resolve issues, navigate the platform, and providing exceptional service through email and live chat no phone calls required.

Key Responsibilities:

• Respond to customer inquiries via email and chat in a timely, professional manner

• Provide accurate information and effective solutions using internal tools

• Support users with technical issues, product guidance, and general queries

• Identify and escalate recurring issues to the appropriate teams

• Stay updated on company policies and procedures through regular training

• Meet performance targets related to quality and response time

What Were Looking For:

• Native-level German and strong English skills

• Excellent written communication and problem-solving abilities

• Proficiency with Microsoft Office tools (Excel, Word, etc.)

• A tech-savvy mindset with the ability to learn quickly

• A positive, can-do attitude and desire to help others

• No prior experience needed full training is provided!

Work Schedule:

• Rotational shifts between 07:00 AM and 12:00 AM (midnight)

• 5 working days per week with 2 days off

• Initial training period (2 weeks) is on-site in Malta

What We Offer:

• Comprehensive onboarding and training

• Hybrid work model (on-site + remote flexibility)

• Relocation assistance:

  • Airport pickup upon arrival

  • Hotel accommodation (up to 3 weeks covered)

  • Partial reimbursement of flight ticket (conditions apply)

• Career development opportunities

• Health insurance after 6 months of employment