German speaking User Support Coordinator Remote in Spain

🌍 Remote Customer Service Representative – Tech & Audio Support (Spain, Mainland Only)

📍 Remote from anywhere in mainland Spain (excluding islands) or hybrid from our Barcelona office
🕒 Full-time · Temporary contract

Join a dynamic, multilingual team supporting innovative brands across industries like technology, travel, fashion, and finance.

📚 What’s in it for you?

• Competitive base salary 19,634 euros gross/year + performance bonus
• Full paid training (no prior experience needed!)
• Work-from-home setup available across mainland Spain
• Hybrid if you live in Barcelona
• Career growth programs, language classes & leadership development
• 39h/week schedule: Monday–Friday between 09:00 and 20:00

🧠 Your mission:

• Assist customers through incoming support requests
• Troubleshoot incidents requiring deeper technical know-how
• Resolve issues related to specialized products like SoundTouch 
• Keep users updated with resolution progress

🎯 What we’re looking for:

• Fluency in German and a solid command of English
• Great communication and customer care skills
• Experience or interest in audio products, wireless networking & live music tech
• Familiarity with Windows and macOS
• Prior experience in tech support or a fast-paced customer service role

💡 Please note: Remote work is only available from mainland Spain. Applications from residents in the islands unfortunately cannot be considered for remote roles.