Job Description French Speaking Customer Advisor

Location: Athens, Greece (On-site/Hybrid depending on project needs)

Language Requirement: Native/Fluent French + Good English (B2 level or above) 

Employer: International Customer Experience Company 

About the Role 

As a French-speaking Customer Advisor, you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues, and provide product or service support, always ensuring an outstanding customer experience.

Responsibilities 

• Manage incoming customer requests via phone, email, and chat in French. 
• Provide accurate information on products, services, warranties, and troubleshooting. 
• Support customers with technical assistance, usage guidance, and order tracking. 
• Handle complaints and ensure fast, effective solutions.
• Escalate complex cases to the appropriate support teams when necessary. 
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times. 

Requirements 

• Native-level or fluent French speaker (C1/C2). 
• Good command of English (B2 level or higher) for internal communication. 
• Strong customer service and problem-solving skills. 
• Excellent communication skills (oral and written). 
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage. 
• Basic technical knowledge of consumer products is a plus. 

What We Offer 

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation, and assistance with permanent housing). 
• Private health insurance. 
• Ongoing training and career development opportunities. 
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece, and enjoy a new adventure abroad!

Interested?

izabella.miklos@cbtalents.org

WhatsApp: +31 653 232 880