Customer Support Specialist with Serbian - Sofia, Bulgaria

We're Hiring: Customer Support Specialist with Serbian - Sofia, Bulgaria (on-site)

Do you speak Serbian fluently and have strong English skills? Are you passionate about helping customers and delivering excellent service? Join our international team in Sofia, where youll provide professional support, solve user issues, and contribute to a high-quality customer experience.

Location: Sofia, Bulgaria (On-site)
EU Passport required
️Languages: Serbian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts including weekdays and weekends
️Relocation support provided if you're moving from abroad

What You'll Be Doing:

• Provide customer support via chat, email, or phone with empathy and professionalism

• Assist with product, account, and service-related inquiries

• Record and manage customer interactions in internal systems

• Escalate complex cases when needed according to internal processes

• Ensure excellent customer satisfaction through timely, accurate solutions

What We Offer:

• Relocation assistance (travel & temporary accommodation support)

• Paid training and full onboarding program

• Multicultural and dynamic team environment in Sofia

• Modern office facilities and supportive leadership

• Career development opportunities in customer service and operations

Build your international career while making an impact in a vibrant workplace.

Apply now and join our team in Sofia!

Contact: giuliano.cani@cbtalents.org