German+English Customer Support

, Permanent Job Title: German+English Customer Support Company: Cbtalents Location: Sofia, Bulgaria Contract Details: Full-time, Permanent Cbtalents is a leading human resources and recruitment company based in Sofia, Bulgaria. We are currently seeking a dedicated and customer-oriented German+English Customer Support to join our team on a full-time, permanent basis. As a German+English Customer Support, you will be responsible for providing exceptional customer service to our clients in both German and English languages. You will be the first point of contact for our German and English speaking clients, ensuring their inquiries and concerns are addressed in a timely and professional manner. Key Responsibilities: - Provide excellent customer service to German and English speaking clients via phone, email, and chat - Respond to inquiries and concerns in a timely and professional manner - Troubleshoot and resolve customer issues effectively - Maintain accurate and detailed records of customer interactions - Collaborate with other teams to ensure customer satisfaction - Stay up-to-date with product knowledge and company policies - Identify and escalate any potential issues or trends to the appropriate departments - Continuously strive to improve customer satisfaction and retention rates Requirements: - Fluent in German and English, both written and spoken - Previous experience in a customer service role is preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced and dynamic environment - Proficient in using computer systems and software - Strong attention to detail and organizational skills - Ability to work independently and as part of a team Why work for us? - Competitive salary and benefits package - Opportunities for growth and career development - Friendly and supportive work environment - International and diverse team - Training and development opportunities - Regular team building activities If you are passionate about providing exceptional customer service and have excellent German and English language skills, we want to hear from you! Apply now to join our team at Cbtalents as a German+English Customer Support.