German Customer Support (Email & Chat) Relocation to Malta

Were hiring Full-Time German-Speaking Customer Support & Content Moderators in sunny Malta!

Role Overview

• Customer Support (70%): Respond to customer inquiries via email and chat (no calls).
• Content Moderation (30%): Review marketplace/app content, ensuring compliance with company policies and laws.

Responsibilities

• Enforce policies by reviewing images, accounts, and text.
• Provide accurate information and meet support targets.
• Report violations, fraud, and user trends.
• Suggest workflow improvements.
• Participate in training and support different workflows as needed.

Requirements

• C2 German & English level B1 or higher.
• Basic Microsoft Office skills.
• No experience needed just attention to detail, quick decision-making, and a willingness to learn!

Work Schedule & Salary

• Shifts: Rotational (07:00-15:30 & 15:30-00:00) | 5 days/week
• Government support: 130 quarterly
• Contract: Indefinite

Benefits

• Training: 2 weeks (on-site)
• Health insurance (after 6 months)
• Relocation support: Airport pickup, hotel stay (5-21 days), flight reimbursement (up to 200€ after 6 months)
• A great workplace: Besedo Malta, a supportive work environment, fun team activities, and the vibrant island life of Malta.