Customer Support Specialist (Turkish Speaker) Relocation to Lisbon

About the Role:

We are looking for a Customer Support Specialist (Turkish Speaker) to support small and medium-sized businesses (SMBs) in the online and digital advertising sector. You will play a crucial role in helping businesses grow by providing exceptional support across multiple channels, including chat, email, and phone.

Employment Type: Full-time
Work Schedule: 40 hours per week on a rotational shift (Monday to Friday: 7:00 AM 7:00 PM, Saturday and Sunday: 8:00 AM 6:00 PM)
Probation Period: 1 month before contract confirmation
Relocation Package: Available

Responsibilities:

• Assist clients in scaling their businesses across different digital advertising platforms.
• Provide pre- and post-sales support for self-service advertising products.
• Offer product and tool support to enhance the customer experience.
• Analyze customer trends and resolve common issues.
• Gather product feedback from clients and share insights with the engineering team.
• Communicate proactively with clients, offering guidance on best practices and optimizing their use of our solutions.

Requirements:

• Native Turkish speaker with B2-level English proficiency.
• +1 year of experience in customer service or a similar support role.
• Familiarity with online advertising and social media platforms.
• Strong verbal, written, and listening communication skills.
• Quick learner with the ability to adapt to evolving client needs.

Why Join Us?

• Opportunity to work in a dynamic and growing industry.
• Relocation package available for candidates moving to the job location.

If you meet the qualifications and are excited about this opportunity, wed love to hear from you!