Norwegian - English | Customer Care job position based in Sofia, Bulgaria

We are currently seeking a talented Norwegian-English Customer Care Representative to join our team in Sofia, Bulgaria.

As a Customer Care Representative, you will be responsible for providing exceptional customer service to our Norwegian-speaking clients. Your main duties will include answering customer inquiries, resolving issues, and providing product information. This position is based in our office in Sofia, Bulgaria, and requires full-time availability.

Responsibilities:

- Respond to customer inquiries in a timely and professional manner

- Provide accurate and helpful information about our products and services

- Resolve customer complaints and issues effectively

- Maintain a positive and empathetic attitude towards customers at all times

- Collaborate with other team members to ensure customer satisfaction

- Keep accurate records of customer interactions and transactions

- Meet and exceed customer service goals and targets

Requirements:

- Fluent in both Norwegian and English (written and spoken)

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Customer-oriented mindset

- Ability to work in a fast-paced environment

- Previous experience in customer service or a similar role is preferred

- Knowledge of CRM systems is a plus

- Must be able to work full-time in Sofia, Bulgaria

We Offer:

- Competitive salary, benefits and relocation package

- Opportunities for career growth and development

- A dynamic and multicultural work environment

- Comprehensive training and support

- Team-building activities and events

If you are passionate about providing exceptional customer service and are fluent in Norwegian and English, we would love to hear from you!