English-Speaking Customer Support Specialist – Lisbon, Portugal

Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Full-time | 40 hours/week
Schedule: Rotational 24/7 shifts, with 2 days off

Salary & Compensation

• Gross base salary: €938/month
• Holiday allowance: €77.42
• Christmas allowance: €77.42
• Meal allowance: €154/month
• Total gross compensation: €1,237.83/month
• Performance bonus: Up to €300/month, paid on top of the gross compensation

Training & Benefits

• 5 days of fully paid training: €92.80 for the 5-day period
• Private health and dental insurance after signing the employment contract
• 22 days of annual leave
• Portuguese employment contract

Key Responsibilities

• Provide customer support and assist customers with enquiries.
• Resolve customer issues professionally and efficiently.
• Deliver a positive customer experience while following established procedures.
• Maintain service quality and meet performance expectations.
• Escalate complex issues when necessary and ensure appropriate follow-up.

Requirements

• Good command of English and strong communication skills.
• Customer-focused attitude and willingness to work in a fast-paced environment.
• Flexibility to work rotating 24/7 shifts.
• EU citizenship or valid Portuguese residency with authorisation to work in Portugal.

Important Eligibility Information

Candidates must already have the legal right to work in Portugal.

No visa sponsorship or relocation support is available.

Apply now: dylan.nyamande@cbtalents.org
LinkedIn: https://www.linkedin.com/in/dylan-a78965140/