About the job Operations Customer Expert – Customer Support | English
Location: Lisbon, Portugal
Contract: Full-time | Portuguese Employment Contract
Schedule: 40 hours/week | 24/7 Rotating Shifts
Language: English – C1/C2
Eligibility:
THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL.
Candidates outside Portugal will NOT be considered.
About the Role
Join a top BPO company supporting customers of a leading American AI research and technology organization.
As an Operations Customer Expert, you'll provide professional support to consumers and business users in a fast-paced, innovative environment, helping them resolve issues and get the most from the client's products.
What You'll Do
- Support customers via phone, email, and chat
- Handle billing and invoicing enquiries
- Troubleshoot account access issues
- Guide and support customers with the use of AI products
- Provide clear, timely, and helpful responses
- Deliver excellent customer service and meet quality standards
- Troubleshoot issues efficiently and escalate when required
Requirements
- C1/C2 English (written & spoken)
- Strong communication and problem-solving skills
- Customer service/support experience is an advantage
- Comfortable working in a 24/7 rotational environment
- Ability to manage multiple customer cases independently
- Passion for technology and AI
- Must be currently based in Portugal
Salary & Benefits
Base Salary: €938 gross/month
Holiday Allowance: €78.17/month
Christmas Allowance: €78.17/month
Meal Allowance: €7/day (€154/month based on 22 working days)
Estimated monthly gross package: €1,248.33
Performance Bonus: up to €200/month
Additional Benefits
- Portuguese employment contract
- 22 days annual leave
- Holiday & Christmas bonuses paid monthly
- Private health & dental insurance after contract signature
- Prepaid meal card
- Portuguese public holiday benefits
- Potential permanent contract after 2 years
Training
15 working days | 8 hours/day
Training includes product knowledge, customer management, systems, communication channels, and on-the-job training.
Training is compensated proportionally upon successful completion.
Interested?
Send your updated CV and a short message confirming your current location in Portugal to: dylan.nyamande@cbtalents.org