Customer Support( German ) Portugal , Lisbon.

Job brief

We are looking for a Customer Support for a Streaming Service Platform,  German language skills are required. Position based in Lisbon, Portugal. No experience needed .

Responsibilities

• Live chat, E-mail (Inbound Calls might occur accordingly with the project)
• Identifying the clients problem; troubleshooting them to find the solution
• Documenting each action you take; and categorizing cases and possible
  bugs
• Understand and remain up to date with client's policies and guidelines
• "Policy, Safety and Copyright management" (e.g Understand ads, navigation policy and copyright guidelines)
• Troubleshoot different problems (e.g problems with playing videos,
  uploading, account & bugs issues, membership issues)
• Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators. 

Schedule

      Monday to Friday | Rotative Shifts - TBC

Requirements

• German C1 / C2
• English B2 
• No previous experience required
• Documents 
• EU ID
• Residence card Certificate of Protection (issued later than March/2022)

Conditions & Benefits

      Annual Base Salary 14.000€ (gross)
      Language Premium Bonus/Monthly - 235€
      Meal allowance/Daily 7,63€/ work day paid in meal card (net amount)
     Transportation Bonus 720€
     Yearly Target Bonus 5% of the yearly gross base salary
     Total / Monthly 1.400€ + benefits
     Other Benefits:
     Health Insurance & Life Insurance & Family Plan (Spouse/legal partner and       children)

      Type of Contract 1 month training contract + 1 year FTC w/ 30 days probation
      Relocation Support (for people moving from outside of Continental Portugal)
     Bureaucratic support to get the NIF and NISS
     Assistance in finding house according to the needs of the candidate
     Relocation bonus of 2000€ (gross) paid with the first payroll cycle

Recruitment Steps

  Initial Screening + Ops Round Interview + HR interview