Customer Support Agent – Automotive Digital Services (German & English)

Fully remote, Portugal | Start date: 3 December 2026

About the role
You will support a well-known automotive brand, recognised for its commitment to quality, innovation and customer satisfaction. As a Customer Support Agent, you will help build and keep a strong relationship between the brand and its customers. You will also meet high standards for quality, efficiency and the overall customer journey.

What you will do

• Answer customer enquiries by phone, chat and email, representing the client with professionalism and enthusiasm
• Use your knowledge of automotive and digital products to troubleshoot and resolve issues
• Keep clear and accurate records of interactions, resolutions and follow-ups in the CRM system
• Work with colleagues to improve the overall customer experience
• Stay up to date on the client's latest offers, policies and services
• Bring warmth and a positive attitude to every customer interaction

What we are looking for

• Fluent German and English
• A customer-focused attitude and strong communication skills
• Interest in automotive and digital products
• Availability for rotating shifts, including weekends

Schedule

• 24/7 operation, Monday to Sunday, with rotating shifts
• 8 hours per day, with 2 rotating days off per week
• 2 weeks of full-time training before you start

What we offer

• Salary: €1,055 gross per month, paid 14 times a year
• Complexity bonus
• Food allowance: €7.63 per working day
• Relocation support

Location and relocation
This is a fully remote position. Candidates already living in Portugal are preferred. In some cases, we can provide accommodation in Lisbon for candidates relocating to Portugal.

Recruitment process

1. Application submission
2. Assessment
3. Interview in German and English