German-Speaking Customer Service Advisor (Hybrid - Based in Porto, Portugal)

Location: Porto, Portugal (Hybrid Work Model)
Employment Type: Full-Time

About the Role

Are you fluent in German and passionate about delivering excellent customer service? This is an exciting opportunity to join a growing team in Porto, Portugal, combining the flexibility of remote work with in-office collaboration.

As a Customer Service Advisor, you will be the first point of contact for customers, providing solutions and ensuring a positive experience.

Key Responsibilities

• Respond to customer inquiries in German through phone, email, and chat.
• Assist with product information, order processing, and issue resolution.
• Provide outstanding customer support while meeting performance targets.
• Collaborate with other teams to escalate and resolve complex issues.
• Maintain up-to-date knowledge of company products, services, and policies.

What Youll Need

• Fluency in German (native or near-native level) and proficiency in English.
• Previous experience in customer service or a related role is a plus.
• Strong interpersonal and problem-solving skills.
• Ability to adapt and thrive in a hybrid work environment.
• Residency in or willingness to relocate to Porto, Portugal.
• Availability to work shifts, including occasional weekends or holidays.

Whats Offered

• Competitive salary with performance-based bonuses.
• Hybrid work model: Enjoy the flexibility of working remotely and collaborating in a modern office environment in Porto.
• Comprehensive training to support your professional development.
• Health insurance and additional benefits.
• Career advancement opportunities in a dynamic, multicultural team.

How to Apply

To apply, send your CV in english.

Applications will be reviewed on a rolling basis, with selected candidates invited for an interview.

Join a team that values your skills and supports your growth while you enjoy the vibrant lifestyle of Porto!