French-Speaking Client Service Manager On-Site (Hybrid Option After 6 Months)

Location: Madrid, Spain (On-site, Hybrid after 6 months)
Position: French-Speaking Client Service Manager
Languages Required: Fluent French, Good Level of English
Schedule: Monday to Friday
Contract Type: Permanent

Are you an experienced client service professional fluent in French? Join our dynamic team in Madrid as a Client Service Manager, where youll lead customer relationships, drive satisfaction, and develop impactful solutions for our clients. Enjoy a hybrid work option after 6 months of on-site collaboration.

What Youll Do:

• Lead and manage client accounts, ensuring a high level of customer satisfaction.
• Act as the main point of contact for French-speaking clients, addressing their needs and concerns effectively.
• Collaborate with internal teams to develop and implement client-focused strategies.
• Oversee service delivery to ensure adherence to quality standards and deadlines.
• Prepare and deliver performance reports and insights to clients.
• Support and mentor the customer service team to achieve their targets.

What Were Looking For:

• Fluency in French (spoken and written) and a good level of English.
• Proven experience in client service management or a similar role.
• Strong leadership, communication, and interpersonal skills.
• Ability to handle multiple accounts and priorities in a fast-paced environment.
• Problem-solving mindset with a focus on delivering results.

What We Offer:

• Permanent contract with a competitive salary and benefits package.
• Work-life balance with Monday to Friday shifts.
• Comprehensive training and onboarding program.
• Opportunities for career growth in a supportive, multicultural environment.
• A hybrid work model available after 6 months of successful on-site performance.

How to Apply:
If youre ready to take on a leadership role and make a difference in client service, send your CV in english.

Join our team and lead the way in creating exceptional client experiences!