English Sales Agent (m/f/d) – Rotational Shifts – Lisbon

Location: Lisbon, Portugal (On-site)
Employment Type: Full-time, Permanent contract
Schedule: Rotational shifts, including weekends and public holidays
Salary: Competitive base salary, plus commission and benefits
Start Date: October 2026

About Us
We are a leading BPO (Business Process Outsourcing) company delivering customer experience and sales solutions for international brands. Our Lisbon site is growing, and we're building a new English-speaking sales team.

About the Role
We're hiring English Sales Agents to join our on-site team in Lisbon. You'll represent a leading international client, handling sales and customer relationships. This is a target-driven role for people who are motivated by results and want to earn commission. Training starts in October 2026.

Key Responsibilities

• Handle sales calls in English
• Present, promote and sell the client's products and services
• Identify customer needs and recommend the right solutions
• Upsell and cross-sell to increase order value
• Handle objections professionally and close sales
• Meet or exceed daily, weekly and monthly sales targets and KPIs, including conversion rate
• Log every lead, call and sale accurately in the CRM
• Follow sales compliance, data protection (GDPR) and quality guidelines

Requirements

• Proven experience in sales, which is mandatory: telesales, call center sales, inside sales, retail sales or a similar role
• A track record of meeting or exceeding sales targets
• Fluent English at C1 level or above, written and spoken
• Based in Lisbon or the Greater Lisbon area, and able to commute to our office daily
• Valid right to work in Portugal (EU citizenship or a valid residence permit)
• Available to work rotational shifts, including evenings, weekends and public holidays
• Available to start in October 2026
• Strong persuasion, negotiation and closing skills
• Comfortable using a computer, CRM software and multiple systems at once
• Resilient, self-motivated and results-driven

Nice to Have

• Portuguese or another European language
• Experience in a BPO or contact center sales environment
• Experience selling telecom, energy, subscriptions, insurance or tech products
• Experience with Salesforce, HubSpot or similar CRM tools

What We Offer

• Permanent contract
• Competitive base salary
• Uncapped commission and performance bonuses
• Meal allowance
• Shift allowance
• Health insurance
• Paid training and onboarding
• Career progression to Team Leader, Sales Coach or Quality Analyst roles
• Modern office in [area], close to public transport
• Energetic, multicultural team environment

How to Apply
Click "Apply" and upload your CV in English, highlighting your sales experience and results. Shortlisted candidates will be contacted for a phone screening and an English language assessment.