Customer Service Representative – Czech + English

Customer Service Representative – Czech + English

Location: Lisbon, Portugal

Start Date: 30 April 2026

Work Type: On-Site

Schedule

• Initial Schedule: Monday to Sunday 08:00–17:00 or 09:00–18:00 (rotative shifts) 2 rotative days off
• Future Schedule (TBC by client):24/7 operation – Monday to Sunday (rotative shifts)

About the Role

You will represent a leading global e-commerce brand, providing high-quality customer support to Czech- and English-speaking customers. The role requires empathy, strong communication skills, and the ability to perform well during high-volume periods such as promotional seasons.

Key Responsibilities

• Deliver excellent customer service via phone, chat, and email.
• Remain knowledgeable and passionate about e-commerce products and service standards.
• Demonstrate empathy, professionalism, and rational decision-making in every interaction.
• Manage customer contacts efficiently, especially during peak and campaign periods.
• Communicate clearly and effectively in Czech and English.

Profile & Requirements

• Native or fluent Czech and fluent English (spoken and written).
• Previous experience in customer service and/or e-commerce is an advantage.
• Strong verbal and written communication skills.
• Ability to work rotating shifts, including weekends and holidays.
• Resilience and flexibility to handle high contact volumes.

Compensation Package

Base Salary: €920 gross per month (14 months)

Meal Allowance: €7.63 per working day

Equivalent to €45 per month (paid over 11 months)

Welcome Bonus: €1,500 (Czech language)

Paid in 12 equal monthly instalments (1/12 per month) during the first year of employment

Benefits

• Health Insurance:
  • Available from day 1 (employee contribution required)
  • Free after 6 months of contract

Relocation Support

• Relocation from outside Portugal:
  • Shared accommodation provided for up to 12 months
  • Details discussed during the interview process
  • No flight ticket provided
• Relocation within Portugal:
  • Available only for Tier 1 languages (German, Nordic languages, and Dutch)

Why Join Us?

• Work for a top-tier e-commerce company with global recognition.
• Live and work in vibrant Lisbon with a multicultural team.
• Stable contract with long-term career development opportunities.