Technical Support Customer Expert (German)– Swiss Telecommunications Project

Be the voice of one of Switzerland's leading telecom brands. Build your career in a Great Place to Work–Certified environment.
Salary & Benefits
Base Gross Salary: €1,300/month
Productivity Bonus: Up to €240/month, based on target achievement
Relocation Packages – Choose What Fits You
All-inclusive relocation: Flight, hotel stay, and real estate agency fee covered
Alternative option: €250 relocation allowance + agency fee (ideal if you already have housing)
Location: Athens
Starting Date: 1 November
Training Duration: 8 days (fully paid)
Work Schedule: Monday–Friday, Weekends, 09:00–21:00
About the Project
You will represent a major Swiss telecommunications provider, specialized in mobile telephony and fiber-optic home services, operating the 3rd largest mobile network in Switzerland (17% market share).
This is a high-impact role where technical expertise, customer focus, and sales mindset come together.
Your Role: Technical Support Customer Expert
As a Customer Expert, you will handle inbound customer calls (approx. 40 calls/day outside peak periods) related to Salt Home subscriptions. Your mission is to solve technical issues efficiently while identifying cross-sell and upsell opportunities.
Key Responsibilities
Handle inbound calls from customers facing technical issues related to internet, TV, and home services
Diagnose, troubleshoot, and resolve issues such as:
My Internet / TV is not working
When will my contract be activated?
Provide clear, confident, and solution-oriented communication
Proactively identify cross-selling and upselling opportunities during support interactions
Accurately document cases and follow internal processes
Consistently meet quality, productivity, and KPI targets
What We're Looking For
Languages
German: C1 level (native preferred)
English: B2 level
Experience & Skills
Previous experience in Customer Support and/or Technical Support (preferred)
Strong oral communication skills and customer-centric mindset
Relatively advanced PC knowledge and ability to work across multiple systems
Confidence in explaining technical concepts to non-technical users
Sales-oriented mindset with the ability to upsell naturally during support calls
Salary & Performance Rewards
Base Gross Salary: €1,300/month
Quarterly KPI Bonus: €0–€900 gross, paid directly with your salary
Productivity Bonus: Up to €240/month, based on target achievement
Salary Progression
After 12 months: €1,350 gross/month
After 3 years: €1,400 gross/month
Flight ticket for every 6 completed months of tenure (dates confirmed in advance)
Why You'll Love Working With Us
Comprehensive healthcare benefits & exclusive discounts
Clear career growth & professional development paths
Engaging work culture with social initiatives and special events
Free online Greek language courses
Modern, state-of-the-art office with relaxing break areas
Join a Great Place to Work–Certified company that truly values diversity & inclusion
Ready to Power Connectivity for Thousands of Customers?
If you're passionate about technology, customer experience, and career growth, this is your chance to work on a prestigious Swiss telecom project while enjoying strong financial rewards and long-term stability.
Apply now and take the next step in your international career!