Customer Support Specialist – German Market

Porto, Portugal | Full-Time | Start Date: 22/Oct/26

Are you passionate about healthcare innovation and eager to make a difference in people's lives? Join our international team in Porto as a Customer Support Specialist, where your role goes beyond standard support—you'll be assisting patients and healthcare professionals with vital solutions and guidance.

What You'll Do
As part of our dynamic customer support team, you will:

Provide outstanding customer service in German (C2), with support in English (C1) when required.
Handle inquiries, user doubts, and service requests via phone, email, and chat.
Assist customers, caregivers, and healthcare professionals with empathy, clarity, and precision.
Guide users through troubleshooting and general usage while ensuring compliance with quality standards.
Work in close collaboration with your Team Leader to ensure operational excellence.
Work Schedule
Rotative shifts – Monday to Sunday, 7 am – 10 pm
2 days off weekly (rotative, provided 1 month in advance)
Night shift premium – at least +25% hourly rate (in line with Portuguese labor law)
Compensation & Benefits
We value your commitment and reward it generously:

Base Salary: €1,100 gross/month (14 months)
Meal Allowance: €7.63 net per working day (~€167.86/month)
Welcome Bonus: €1500 will be paid in 12months


Who We're Looking For
Fluency in German (C2) – essential.
Advanced English (C1) – for internal communication and training.
Excellent communication, empathy, and active listening skills.
Ability to work in rotative shifts and thrive in a multicultural environment.
Prior experience in customer service or support is a plus, but not required—comprehensive training is provided!
Why Join Us?
Be part of a meaningful project that directly impacts people's well-being.
Thrive in a supportive, international work culture with real opportunities for career growth.
Enjoy a smooth relocation to sunny Porto with our support.
Receive transparent and timely recognition for your performance.
Our Streamlined Recruitment Process
We know your time is valuable—our process is clear, fast, and candidate-focused:

Submit your application
Eligibility check
First interview call
Online assessment
Interview with Recruitment Team
Optional Final Interview
Job Offer
Welcome aboard!
Apply today and start your career with purpose!