Italian-Speaking Technical Support Specialist

Project: B2C Technical Support

Location: Remote in Greece

Client: Customer Service Project

ERF ID: 33102 / 33133

Job Overview
Are you passionate about technology and customer support? Join our team as an Italian-Speaking Technical Support Specialist supporting customers through phone, email, and chat.

This is a great opportunity to build your career in an international and supportive environment while working remotely from Greece.

What You'll Do
Provide professional technical support to Italian-speaking customers via phone, email, and chat
Resolve customer issues efficiently and ensure a high level of satisfaction
Build strong customer relationships through empathy, professionalism, and clear communication
Record all customer interactions accurately in the CRM system
Escalate more complex cases when necessary to ensure timely resolution
Work closely with your team and management to maintain service excellence
Identify recurring customer issues and contribute ideas for improvement
Follow company procedures and data protection regulations at all times
What We're Looking For
Fluent Italian in both written and spoken communication
Good level of English (minimum B2)
Strong communication and problem-solving skills
Customer-oriented mindset with a professional attitude
Comfortable using CRM systems, software tools, and troubleshooting technical issues
Ability to work well both independently and as part of a team
What We Offer
Monthly salary: 1,045.72€ gross + performance bonus
Productivity bonus of up to 10% of gross salary, depending on target achievement
Salary increase to 1,100.00€ gross after 12 months of employment
Salary increase to 1,150.00€ gross after 3 years of employment
Work schedule: Monday to Friday
Work hours: 09:00–21:00
Work from home: Yes
Training from home: Yes
Fully paid training by certified instructors
Additional Benefits
Healthcare benefits and various discounts
Free online Greek language courses
Overtime and Greek holiday pay
Access to a multicultural, supportive, and award-winning work environment
Special events and community initiatives
Relocation Package
For candidates relocating to Greece, we offer:

Two weeks of hotel accommodation
Flight ticket within the EU
Airport pickup
Support with real estate agency fees
Recruitment Process
Application screening
Online language tests
Client interview
Important Dates
Interview deadline: 05-06-2026
Training start date: 16-06-2026
If you are looking for a new opportunity and want to grow in a dynamic customer service environment, we would love to hear from you.