Italian Customer Support Specialist (Onsite in Lisbon)

Location: Lisbon, Portugal (Onsite)

Position Type: Full-time, 40 hours/week

Languages Required: Italian (Native / C1/C2) + English (B2)

Are you passionate about customer experience and digital entertainment?

We are looking for an enthusiastic Italian-speaking Customer Support Specialist to join our multicultural team in Lisbon, Portugal, supporting a leading global streaming and digital media brand. As the first point of contact for viewers, you will serve as a key brand ambassador, providing top-tier service, account assistance, and technical troubleshooting.

Key Responsibilities:

• Viewer Assistance: Support Italian-speaking viewers across multiple channels (phone, live chat, and email) regarding subscriptions, account issues, and service inquiries.
• Technical & App Support: Troubleshoot software functionality, application usability, device compatibility (Smart TVs, mobile apps, consoles), and network/Wi-Fi settings.
• Problem Resolution: Provide clear, accurate, and real-time solutions to ensure an exceptional customer experience.
• Documentation: Record details of customer interactions, complaints, feedback, and corrective actions accurately in the CRM database.
• Brand Ambassadorship: Maintain high quality and customer satisfaction (CSAT) standards while representing a world-renowned brand.

Requirements:

• Languages: Native or near-native Italian (C1/C2) and solid working proficiency in English (B2).
• Location: Based in or willing to relocate to Lisbon, Portugal (must live within a reasonable commute to the office).
• Tech-Savvy: Comfortable navigating digital applications, web platforms, and basic operating systems/network settings.
• Communication & Empathy: Excellent verbal and written communication skills with strong active listening and problem-solving abilities.
• Shift Flexibility: Available to work rotational shifts covering operational hours.

Work Schedule:

• Operating Hours: Monday to Sunday, between 07:00 and 21:00 (rotational schedule)
• Working Hours: 8 hours/day, 5 days/week (40h total)
• Days Off: 2 rotational days off per week

Compensation & Package:

• Base Salary: €930.00 gross/month
• Welcome Bonus: €2,000 (paid in monthly installments across your first year — ~€166.67/month)
• Meal Allowance: €7.63 net per working day (paid via meal card)
• Monthly Attendance Bonus: Up to €100 gross/month
• Quarterly Bonus: Performance-based incentives
• Workplace Perks: Modern, vibrant office environment in Lisbon with international colleagues, break areas, and social events
• Career Growth: Fully paid training and defined internal promotion paths

How to Apply:

Take the next step in your career in vibrant Lisbon!