About the job Beauty Adviser (Dutch Speaker)
Beauty Adviser (Dutch Speaker)
Location: Lisbon, Nations | Start Date: 16/10
Contract: Temporary with high potential for renewal and permanency
Schedule: Full-Time, Shift-Based | Training Provided
Step Into the World of Beauty Excellence
Join a brand that has been redefining beauty for over a century. Our client is the epitome of a global Beauty Pure Player – focused solely on beauty in all its diverse forms. With more than 110 years of expertise, this company understands what consumers aspire to – and now, they want YOU to be a part of that journey.
We're on the lookout for passionate, people-first Beauty Advisers who love helping customers look and feel their best. If you speak native Dutch, have a flair for customer care, and want to work in a dynamic, international environment, keep reading.
Your Day-to-Day Responsibilities
As a Beauty Adviser, you'll be the first point of contact for customers who love our products. Your mission? Deliver exceptional service and advice with a touch of luxury:
- Engage with customers via live chat, email, phone, webforms, and social media.
- Offer expert product advice on skincare, beauty routines, and cosmetics tailored to individual needs.
- Support e-commerce inquiries: returns, deliveries, refunds, and order tracking.
- Advise on product alternatives, ingredients, and usage tips with care and accuracy.
- Manage customer data requests (GDPR, newsletter unsubscribes, data breach inquiries).
- Handle health-related case (HRC) reports with confidentiality and diligence.
- Resolve complaints and provide effective, empathetic solutions in a timely manner.
What Makes You a Great Fit
Must-Haves
- Native Dutch speaker with B2 level English (written and spoken)
- Excellent communication, active listening, and problem-solving skills
- Strong empathy and customer orientation
- Good IT skills and ability to multitask using multiple tools efficiently
- Availability to work flexible shifts (Monday to Sunday, 08:00–20:00)
Nice-to-Haves
- Experience in Cosmetics, Luxury Beauty, or Retail
- Previous experience in Customer Service
- Familiarity with social media platforms and digital communication tools
What's in It for You
Training & Onboarding
- 15-day full training (8 hours/day) in English
- Training compensation: €640.80
Compensation & Benefits
- Monthly Gross Salary: €1309
- Includes holiday allowance, Christmas bonus, and meal allowance
- Meal card
- Private health insurance
- Paid Portuguese public holidays (with compensatory days off when worked)
- Vacation allowance:
- Up to 20 days in year 1 (proportional to contract start date)
- 22 days per full calendar year from year 2 onward
Work Schedule & Environment
- 40 hours/week | 5 days/week
- Shifts between 08:00 and 20:00
- 2 days off per week (set by the shift manager, informed 4 weeks in advance)
- Friendly, multicultural, and modern office located in Lisbon, Nations
Hiring Process
- Application Review
- Online Language Test
- Interview with Client
Additional Info
- 1-month trial period
- Portuguese employment contract
- Temporary contract with potential for renewal and long-term career path