About the job Italian Call Center Specialist
Location: Lisbon, Portugal (Onsite)
Languages Required: Italian (Native) + English (B2)
Contract: Full-Time | Temporary (Renewable) | 1-Month Trial Period
Your Role
Step into the front lines of customer satisfaction! As an Inbound Sales Specialist, you'll represent a fast-growing European hospitality brand, providing top-notch service to incoming guests and customers. Your mission? Convert interest into bookings, build loyalty, and deliver a seamless customer experience—all while working in a vibrant international environment.
What You'll Be Doing
- Handle incoming calls, emails, and chat inquiries from Italian-speaking customers
- Assist with reservations, availability, promotions, and room details
- Offer tailored recommendations to boost bookings and guest satisfaction
- Support the sales team by upselling additional services when relevant
- Keep guest records updated in CRM tools and follow procedures precisely
- Collaborate with a multicultural team to meet and exceed KPIs
Compensation & Perks
Base Salary: €1,250.00 gross/month
This package features:
Holiday & Christmas bonuses
Monthly food allowance
Relocation Package – We've Got You Covered!
Moving abroad? We make it EASY:
Airport pickup upon arrival
Full administrative support (residency registration, banking setup, etc.)
Reimbursement of your initial flight
Annual return flight to your home country (EU residents only)
Beyond Work – A Full Experience
Free Portuguese language classes
Join cooking classes & sports clubs
Weekly social events to connect and unwind
Growth Potential
- Opportunity for contract renewal and long-term stability
- Internal mobility & career development encouraged
Hiring Process
- Application Review
- Online Language Assessments
- Final Interview
Ready to Start a New Chapter in Sunny Lisbon?