German-Speaking Technical Support Specialist

Job Title

German-Speaking Technical Support Specialist

Key Dates & Reference

• Interview Deadline: 19 February 2026
• Training Start Date: 15 March 2026
• ERF ID: 31911

Location & Work Model

• Primary Location: Athens – Piraeus
• Work Model: Remote (Greece-based)

Work Schedule

• Work Hours: 09:00 – 21:00
• Schedule: Monday to Friday (rotational within the time window)

Salary & Growth

• Gross Monthly Salary: €1,300.00
• Productivity Bonus: Up to 10% of gross salary, based on target achievement

Salary Progression

• After 12 months of employment: Gross salary increases to €1,400.00
• After 3 years of employment: Gross salary increases to €1,450.00

(Salary increases apply from the first available payroll cycle after eligibility is completed.)

About the Role

Are you ready to combine your technical expertise with customer service excellence for one of the worlds most trusted brands?

Join  as a German-Speaking Technical Support Specialist, where you will support end customers while working remotely from anywhere in Greece.

This role offers stability, professional growth, and the opportunity to be part of a supportive, multicultural, and Great Place to Work®–certified environment.

Key Responsibilities

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat
• Diagnose and resolve technical issues efficiently, ensuring excellent customer satisfaction
• Maintain accurate documentation of customer interactions in the CRM system
• Escalate complex cases when required, ensuring timely resolution
• Build strong customer relationships through professionalism, empathy, and a solution-oriented mindset
• Collaborate with team members and supervisors to share knowledge and improve processes
• Ensure full compliance with data privacy regulations, company policies, and quality standards

What Were Looking For

Language Skills

• German: Fluent / Native (C1–C2)
• English: Intermediate level (B2)

Profile

• Strong communication and active listening skills
• Customer-focused and problem-solving mindset
• Comfortable using technical tools, CRM systems, and troubleshooting software-related issues
• Team-oriented, adaptable, and open to continuous learning

Training & Benefits

• Fully Paid Training: Comprehensive onboarding led by certified instructors
• Healthcare Coverage
• Employee Discounts
• Free Online Greek Language Courses
• Modern work environment with well-being initiatives
• Paid overtime and extra compensation for work on Greek public holidays
• Company-certified as a Great Place to Work®

Relocation Package (for candidates outside Greece)

• Flight ticket within the EU
• 2 weeks of hotel accommodation
• Airport pickup
• Support with real estate agency fees

Hiring Process

1. Application Review
2. Online Language Assessment (German & English)
3. Client Interview

Ready to Apply?

Start your journey and build a long-term career where your skills are valued and your growth is supported.

Apply now and secure your place for the March 2026 start date.