Customer Service Representative (Italian Speaking)

Are you a problem solver with a passion for helping people? Do you enjoy navigating fast-paced environments? We are looking for a dedicated Italian-speaking Customer Service Representative to join our team for a leading global e-commerce platform.

In this role, you will act as the direct point of contact for our Italian-speaking users, ensuring that every interaction—whether with a buyer, seller, or content creator—contributes to a seamless and positive shopping experience.

About the Role

As a Customer Support Representative, you will be the voice of the e-commerce platform, assisting users via inbound and outbound calls. You will investigate and resolve inquiries, ensuring high-quality standards and timely solutions to keep our community thriving.

What You Will Do

• Assist Customers: Handle inbound and outbound calls to support platform users professionally in Italian.
• Problem-Solve: Investigate and resolve diverse issues related to orders, logistics, and general platform navigation.
• Maintain Quality: Review and process reported cases within agreed turnaround times and quality standards.
• Escalate Cases: Identify complex or urgent issues and escalate them appropriately following company procedures.
• Adapt to High Demand: Manage peaks in contact volume efficiently during seasonal campaigns and major promotions.

Requirements

• Italian: Native or C2 fluency (verbal and written).
• English: Good command (B2 level) to facilitate internal training and global team communication.
• Communication: Strong interpersonal skills and a customer-centric mindset.

Work Schedule

We are looking for candidates with the flexibility to adapt to changing operational needs.

• Initial Schedule: Monday to Sunday, with shifts between 08:00 – 17:00 or 09:00 – 18:00 (rotative).
• Days Off: 2 Rotative days per week.
• Future Transition: Please note that the project may transition to a 24/7 rotational schedule at a later date (to be confirmed by the client).

Compensation & Benefits

• Base Salary: 1000€ per month (paid over 14 months).
• Attendance Bonus: 100€ per month (paid over 11 months).
• Meal Allowance: 7.23€ per working day (net).

Important Eligibility Note

Our client has a specific policy regarding recruitment: We cannot accept applications from candidates who have previously worked for ByteDance, regardless of the line of business (LOB), BPO partner, or country. Please ensure you meet this criterion before applying.