About the job Customer Support Representative – Social Media (Italian Market)
Location: Lisbon, Portugal
Start Date: 15/Oct
Are you passionate about helping people and creating a positive customer experience? Do you have excellent communication skills and the ability to solve problems efficiently? Join one of the world's leading social media companies as a Customer Support Representative and become part of an international team supporting users in the Italian market.
About the Project
Social media platforms connect hundreds of millions of users worldwide. As part of this global team, you will provide professional and effective assistance to users, helping them resolve account, technical, and platform-related issues while ensuring a high-quality customer experience.
Your Role
As a Customer Support Representative, you will:
- Assist Users: Respond to customer inquiries via email, chat, or other support channels.
- Resolve Issues: Provide accurate solutions for account, login, technical, and platform-related problems.
- Deliver Excellent Service: Communicate clearly, professionally, and empathetically with Italian-speaking users.
- Follow Procedures: Apply company guidelines and troubleshooting procedures consistently.
- Escalate Complex Cases: Identify issues requiring specialized assistance and refer them to the appropriate department.
- Work in Shifts: Be part of a 24/7 team working on rotational shifts to provide continuous customer support.
Key Responsibilities
- Handle customer requests and provide timely, accurate responses.
- Troubleshoot and resolve user issues efficiently.
- Maintain a professional and customer-focused approach in every interaction.
- Document customer cases and update internal systems accurately.
- Collaborate with colleagues and other departments to deliver a high-quality support service.
- Meet established quality, productivity, and customer satisfaction targets.
Requirements
- Fluency in Italian, both written and spoken.
- Good command of English for training and internal communication.
- Strong communication and problem-solving skills.
- Customer-oriented mindset and professional attitude.
- Ability to work independently and as part of an international team.
- Willingness to work rotational shifts, including weekends and holidays.
- Previous customer service or technical support experience is an advantage but not mandatory.
Compensation & Benefits
Training Program
- €92.80 per week during the 10-day training period.
- Training schedule: 8 hours per day.
- Training is conducted in English.
Salary Options
- €1,240.17 gross/month, including base salary, Christmas and holiday bonuses, and food allowance.
- €1,040.68 gross/month, including base salary, Christmas and holiday bonuses, food allowance, and room allowance.
Additional Benefits
- Private health insurance.
- Meal card.
- Christmas and holiday bonuses.
- Professional development opportunities.
Relocation Package
We make your move to Lisbon seamless by providing:
- Airport pick-up and administrative assistance.
- Reimbursement of initial flight expenses.
- An annual round-trip flight to your home country within the EU.
- Accommodation in company-rented, fully furnished apartments for at least 14 months.
- Utilities included, such as water, gas, electricity, cable TV, and internet.
Perks of Joining
- Free Portuguese lessons.
- Cooking classes.
- Sports activities and social events.
- Access to shared company apartments equipped with modern amenities.
- Accommodation located approximately 20–60 minutes from the workplace.
Work Schedule
- 40 hours per week.
- Rotational shifts from Monday to Sunday.
- Availability for weekends and public holidays may be required.
Hiring Process
- Application review.
- Online language tests.
- Client interview.
Additional Information
- A one-month trial period applies.
- Temporary contract with the possibility of renewal and permanent employment.
- This is a customer support position and does not involve content moderation responsibilities.
Take the Leap
Join our international customer support team in Lisbon and help create a seamless and positive experience for Italian-speaking social media users.
Apply now and start your journey in Portugal!