German Speaking Account Manager – Customer Success & Optimization

Location: Barcelona, Spain

Employment Type: Full-time (39 hours/week)

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast‑moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong, long‑term partnerships.
• Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality by providing tailored account optimization.

Pipeline Management

• Utilize Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize client workflows.
• Consistently meet or exceed individual outreach goals and engagement KPIs.
• Manage a pipeline of high‑value accounts, ensuring consistent progress toward growth goals.

Collaboration & Continuous Improvement

• Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product or process improvements.
• Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve shared goals and refine best practices.
• Stay current on industry trends and leverage new tools to maximize client success.
• Engage in ongoing training, personal development, and knowledge sharing.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a related client‑facing role.
• BA/BS degree or equivalent practical experience.
• C2 level of German and a strong level of English.
• Excellent communication, relationship‑building, and problem‑solving skills.
• Proven track record of meeting or exceeding targets in a fast‑paced, performance‑driven environment.
• Strong organizational skills with the ability to manage multiple client accounts simultaneously.
• Excellent written, verbal, and phone communication skills.

Desirable Skills

• Experience with Salesforce (SFDC), Mixmax, or other customer success platforms.
• Background in hospitality, property management, or similar industries.
• Process excellence and a focus on continuous improvement.
• Strong emotional intelligence and relationship management skills.
• Solution‑oriented mindset and proactive problem solving.
• Entrepreneurial approach with innovation and initiative.
• Strong collaboration and communication skills.
• Open‑mindedness and appreciation for diverse perspectives.
• Critical thinking and data‑driven decision making.

Benefits

• Full-time position based in Barcelona.
• Office-based role with potential progression to a hybrid model.
• Salary: €30,000 gross/year + up to €3,500 gross/year performance bonus.
• Referral program with rewards for successful hires.
• Relocation support for candidates relocating to Spain.
• Continuous skill development, certifications, and sales training.
• Clear career growth opportunities supported by coaching and a collaborative team environment.
• Prime office location at the World Trade Center Barcelona.

Diversity, Equity & Inclusion

We value diversity and welcome applicants from all backgrounds. Employment decisions are made without regard to gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other protected characteristic.

Application

If you are customer‑focused, sales‑driven, and thrive in a dynamic environment, we encourage you to apply and make an impact in the German market.