Danish Speaking Customer Service Representative Apply now

Danish Speaking Customer Service Representative

Apply now

If you are an empathic person, a good listener with a problem‑solving mindset, and enjoy being a team player, we have the right job for you!

Job Responsibilities

As a Customer Support Advisor, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between international travelers and accommodation suppliers from all over the world, always ensuring a high level of customer service.

You will handle inquiries related to services, payments, and technical requirements, providing accurate information and following established processes via email and phone.

Requirements

• Danish: C2 level and advanced English
• Excellent written and spoken communication and interpersonal skills
• User-friendly PC skills: Office 365, CRM databases, and other internal platforms
• Problem-solving and solution-driven mindset
• Positive and motivated attitude to handle challenging customer situations
• Goal-oriented approach to work
• Flexibility and openness to changing priorities and business processes
• Affinity with accommodation or travel platforms
• Experience in customer service or contact center environments is a plus

Desirable Skills

• Process Excellence: Improving organizational processes to increase efficiency, effectiveness, and quality
• Collaboration: Working effectively with others to achieve common goals
• Communication: Clear exchange of information and ideas across different channels
• Emotional Intelligence: Understanding and managing your own emotions and those of others
• Open-Mindedness: Appreciating diverse perspectives and ideas
• Critical Thinking: Evaluating information to make informed decisions
• Solution Orientation: Focusing on practical and effective problem-solving
• Entrepreneurship: Demonstrating innovation, creativity, and a proactive mindset

Benefits

Contract

• 38.5 hours per week (Monday to Sunday) with fixed working hours and 2 days off per week
• Available shift: 09:00–20:00 (rotational)
• Salary: €22,249 gross per year
• Initial temporary contract with the possibility of becoming permanent based on business needs
• 27 working days of holidays per year

Additional Benefits

• Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
• Free private health insurance available once you obtain a permanent contract
• Flexible remuneration options for nursery school and transport after the probation period
• Multicultural and international working environment
• Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield)
• Opportunity to be part of a leading industry team with strong career growth potential
• 3 weeks of initial training and ongoing personal coaching

Diversity, Equity & Inclusion

We are proud to have a diverse workforce with different backgrounds and lifestyles. We are committed to providing equal opportunities and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other protected characteristic.