Technical Support & Customer Care Specialist (Bilingual – Dutch)

Technical Support & Customer Care Specialist (Bilingual – Dutch)

Location: State-of-the-art offices in Athens, Greece

Work Model: Hybrid (Work from Home available after onboarding)

Department: Technical Support

Application Deadline: 23February 2026

Are you a tech‑savvy professional with excellent communication skills? Do you enjoy helping customers while solving technical challenges? Join a Great Place to Work®–certified company and become part of a diverse, customer‑focused team that values empathy, innovation, and excellence.

What Youll Do

As a frontline support agent, youll provide high‑quality assistance to end users, resellers, and retail partners via phone, email, and chat. The role combines 40% customer care and 60% technical support, allowing you to apply both your people skills and technical expertise.

Key Responsibilities

• Take full ownership of customer inquiries and proactively follow through to resolution
• Communicate clearly and professionally, demonstrating active listening and empathy
• Troubleshoot technical issues such as device power failures, webcam malfunctions, and connectivity problems
• Ask effective probing questions to identify root causes and provide accurate solutions
• Offer cost‑efficient, customer‑centric solutions
• Maintain detailed and accurate case documentation
• Navigate multiple systems efficiently in a fast‑paced support environment

What Were Looking For

Language & Communication Skills

• Native‑level Dutch (spoken and written)
• Excellent grammar and written communication skills
• Clear verbal communication with a neutral accent
• Strong active listening skills and emotional intelligence

Soft Skills

• Customer‑oriented mindset with strong interpersonal skills
• Ability to remain calm and professional in challenging situations
• Strong time‑management and multitasking abilities
• Analytical thinking and problem‑solving attitude
• Willingness to learn, adapt, and grow through feedback

Technical Skills

• Previous technical support experience is an advantage (not mandatory)
• Strong PC skills and familiarity with consumer electronics
• Confidence using multiple systems and troubleshooting ISP‑related issues
• Basic understanding of software updates, compatibility, and device ecosystems (PCs, laptops, tablets, smartphones)

What We Offer

• Gross Salary: €1,300.00/month
• Productivity Bonus: up to €250.00/month, based on performance
• Transportation Allowance: up to €100.00/month, proportional to on‑site presence
• Comprehensive healthcare coverage
• Certified, paid training delivered by industry professionals
• Continuous professional development and career growth opportunities
• Free online Greek language courses
• Modern offices with relaxing break areas and strong community initiatives
• Inclusive, multicultural work environment recognized for excellence

Employment Details

• Language: Dutch
• Position: Agent
• Work Schedule: Monday–Friday
• Working Hours: 11:00 – 19:00
• Training Duration: 18 working days
• Training Start Date: 23 February 2026
• Training from Home: No
• Work from Home after training: Yes
• Department Code: 904005
• ERF Location: Athens – Northern Offices
• ERF ID: 31974

What Youll Need to Join

• EU citizenship or a valid Greek work permit / Certificate of Protection
• Native‑level Dutch and strong technical aptitude

Hiring Process

1. Application Review
2. Online Language Assessments
3. Client Interview