Italian + English Customer Service Representative

Job Posting – Italian + English Customer Service Representative

Location: Lisbon, Portugal

Start Date: 28 May 2026

Work Model: On-site

Languages: Italian (C1/native) + English (B2)

Department: Customer Service

Schedule: Monday to Saturday – Rotational shifts between 07:00 and 17:00

Days Off: Sunday + 1 rotational day off per week

About the Role

Join our team as a Customer Service Representative supporting a leading Home Appliances brand in Lisbon!

If you have a passion for helping people and delivering exceptional customer experiences, this opportunity offers you a dynamic environment to apply your communication skills and build your career in one of Europe's most exciting cities.

Key Responsibilities

• Provide outstanding customer support in Italian and English.
• Handle inquiries, troubleshooting, and service requests via phone, email, and chat.
• Ensure professional and timely responses to all customer needs.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve issues efficiently.

What We're Looking For

• Languages: Italian (C1/native) and English (B2).
• Skills: Excellent communication, empathy, and problem-solving ability.
• Experience: Previous customer service experience is a plus (not mandatory).
• Mindset: Positive attitude, flexibility, and adaptability to shift work.

Compensation & Benefits

• Base Salary: 1000€ (per 14 months)
• Meal Allowance: 100€ (per 11 months)
• Full On-site Work
• Contract Type: Fixed-term (6 months)

Why Join Us?

• Work with a globally recognized home appliances leader.
• Experience life in sunny Lisbon – a top destination for professionals worldwide.
• Develop your language and service skills in an international environment.

Ready to start your next adventure?

Join us and help shape world-class customer experiences in Lisbon!