Customer Service Representative (Polish + English) – Lisbon, Portugal

Location: Lisbon, Portugal

Work Model: On-site

Start Date: 30 April 2026

Job Overview

We are looking for a Customer Service Representative fluent in Polish and English to join a leading e-commerce support team in Lisbon. In this role, you will assist customers, ensure a high-quality service experience, and represent one of the most recognized e-commerce platforms.

Schedule

Initial schedule:

• Monday to Sunday: 08:00–17:00 or 09:00–18:00 (rotational shifts)
• Days Off: 2 rotational days per week

Later stage (TBC by client):

• 24/7 operation (Monday to Sunday) with rotational shifts.

Responsibilities

• Provide excellent customer support via phone, email, or chat.
• Maintain strong knowledge of e-commerce products and service standards.
• Handle customer inquiries and resolve issues efficiently.
• Demonstrate empathy and rational decision-making when assisting customers.
• Manage high contact volumes, especially during promotional seasons.

Requirements

• Fluency in Polish and English (spoken and written).
• Strong customer service and communication skills.
• Good understanding of e-commerce environments.
• Ability to work in rotational shifts and handle peak workloads.

Salary & Compensation

• Base Salary: 920€ (paid over 14 months)
• Meal Allowance: 7.63€ per working day (~45€ over 11 months)
• Welcome Bonus: 1000€ (paid in 12 monthly installments during the first year)

Benefits

• Health insurance from Day 1 (employee contribution required; free after 6 months).
• Opportunity to work in a multicultural environment in Lisbon.

Relocation Package

For candidates relocating from outside Portugal:

• Shared accommodation provided for up to 12 months (details discussed during the interview).
• Flight ticket not included.

If you're interested in building a career in customer support within the e-commerce industry, apply now and join a dynamic international team in Lisbon.