Czech Content Moderator (E-commerce)

Are you passionate about digital safety and the world of e-commerce? We are looking for detail-oriented individuals with strong local market expertise to join our team as a Content Moderator for a global e-commerce leader.

In this role, you will be the guardian of our platform's integrity, ensuring that user-generated content remains safe, compliant, and high-quality for millions of users.

About the Role

As a Content Moderator, you will be responsible for reviewing and moderating user-generated content, ensuring compliance with policies and guaranteeing top-quality standards. You will leverage your local market expertise, strong communication skills, and attention to detail to maintain the integrity and safety of online content.

What You Will Do

• Ensure Quality & Safety: Review and moderate content to ensure compliance with platform policies and e-commerce standards.
• Policy Compliance: Apply critical judgment to identify policy/legal issues and escalate cases following established protocols.
• Stay Informed: Remain knowledgeable and passionate about leading e-commerce products and services.
• Adapt to Changes: Work flexibly with evolving guidelines, schedules, and policies.
• Handle High Volumes: Manage peaks in content review during seasonal campaigns and promotions.

What We Are Looking For

• Expertise: Strong moderation skills with a deep understanding of the local market and cultural nuances.
• E-commerce Knowledge: A solid grasp of the e-commerce landscape and online consumer behavior.
• Communication: Exceptional verbal and written communication skills.
• Decision Making: Ability to make rational, unbiased decisions quickly under pressure.
• Soft Skills: High level of empathy combined with a customer-service-oriented mindset.
• Resilience: Capable of managing high-volume queues during peak promotion seasons.

Work Schedule & Shifts

This is a 24/7 operation requiring high flexibility. The role operates on a rotational shift basis:

• Shift Rotations:
• Morning: 07:00 – 16:00
• Afternoon: 14:00 – 23:00
• Night: 22:30 – 07:30
• Working Days: Monday to Sunday (Rotative).
• Days Off: 2 Rotative days per week.

Compensation & Benefits

• Base Salary: 920€ per month (paid over 14 months).
• Attendance Bonus: 45€ per month (paid over 11 months).
• Meal allowance: 7.6 per working day
• Growth: Opportunity to work with a top-tier global platform and develop skills in digital policy and e-commerce operations.