Dutch Client Representative

Job Title: Dutch Client Representative 

Location: Hybrid (Remote & On-site)
Company: Cross Border Talents

Ready to make a real impact?
Cross Border Talents is on the lookout for a dedicated and customer-driven individual to join our team as a Customer Support Superstar! If you're a Dutch speaker with a passion for delivering exceptional service and love solving problems, we want you to be part of our growing family. This is your chance to grow your career while being part of a supportive and dynamic team in a flexible hybrid work environment.

What You’ll Be Doing:

• Be the first point of contact: Provide top-tier customer support via phone, email, and chat, ensuring that every interaction leaves a positive impression.
• Solve and shine: Use your expertise to troubleshoot customer issues quickly and effectively, creating seamless experiences for all.
• Guide and advise: Offer tailored advice, helping customers make informed decisions with your in-depth knowledge of our services.
• Manage bookings: Process and update reservations, cancellations, and changes with precision and care.
• Tackle challenges with professionalism: Address any complaints or concerns with empathy, turning potential issues into opportunities for growth.
• Stay organized: Keep thorough records of customer interactions and ensure that feedback and details are properly logged.
• Collaborate with the team: Work closely with colleagues from different departments to resolve customer issues and improve service delivery.

What We’re Looking For:

• Fluency in Dutch: You are confident communicating in Dutch (written and spoken) and enjoy engaging with people.
• Customer-first mindset: You’re passionate about delivering the best service and ensuring every customer feels valued and heard.
• Problem-solving ability: You thrive under pressure and are quick to find creative solutions.
• Previous customer service experience is a bonus, but we value your enthusiasm and willingness to learn above all.
• Adaptability: You excel in a hybrid environment, balancing both independent work and collaborative team efforts.

What You’ll Get in Return:

• Flexibility: Enjoy the benefits of hybrid working, with the option to balance remote and office work.
• Comprehensive Benefits Package: We offer a range of perks to take care of your well-being and support your professional journey.
• Career Growth: Ongoing training, development opportunities, and career progression in a fast-growing company.
• Supportive Team Culture: A dynamic and fun environment where you’ll work alongside talented professionals who are committed to helping each other succeed.

How to Apply: