French Customer Service

Job Title: French Customer Service Representative

Location: Lisbon, Portugal (On-site)

Job Type: Full-time, Permanent

Job Overview:

We are looking for a dedicated and motivated French-speaking customer service representative to join our dynamic team in Lisbon, Portugal. The ideal candidate will be fluent in French and passionate about providing excellent service to customers. You will assist French-speaking clients with inquiries, resolve issues, and contribute to maintaining high customer satisfaction levels.

Key Responsibilities:

• Provide high-quality customer support in French via phone, email, and chat.
• Assist customers with a range of inquiries, including product information, troubleshooting, and order assistance.
• Resolve customer complaints professionally and efficiently, aiming for first-contact resolution.
• Handle customer feedback and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Ensure all customer issues are resolved in a timely manner while adhering to company policies and procedures.
• Collaborate with other teams to improve customer service processes.
• Continuously improve product knowledge and stay updated on company updates and changes.
• Meet and exceed customer service performance metrics and targets.
• Promote a positive company image and enhance customer loyalty through effective communication.

Requirements:

• Fluency in French (both written and spoken) is essential.
• Proficiency in English is an advantage.
• Previous experience in customer service is preferred but not required.
• Excellent communication and interpersonal skills.
• Problem-solving ability and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong computer skills and familiarity with customer service tools.
• Flexible and reliable with the ability to work shifts, including early mornings and evenings.

Working Conditions:

• Schedule: Monday to Friday, Rotating shifts between 06:00 and 22:00.
• Days Off: Saturday and Sunday.
• Location: On-site in Lisbon, Portugal.
• Salary: Competitive salary with additional benefits.
• Start Date: As soon as possible.

Benefits:

• Welcome Bonus: €2000 upon joining.
• Commuting Support: Uber reimbursement up to €25 for commuting to start work at 06:00.
• Accommodation:
  • Shared accommodation in Lisbon is provided for up to 12 months.
  • Rent: €280 per month (with all utility bills included), deducted directly from your payslip.
• Relocation Support:
  • Airfare reimbursement (up to €400 in Economy class) after 6 months of contract completion.