Italian Customer Experience Associate

Job Title: Italian Customer Experience Associate

Location: Barcelona, Spain
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

Are you passionate about delivering top-notch customer experiences? We’re looking for a Customer Experience Associate with native-level Italian to join our team in Barcelona. In this role, you'll be the voice of the brand—providing exceptional support, solving problems, and making every interaction a positive one for our Italian-speaking customers.

This is a great opportunity to be part of a fast-paced, multicultural environment where your contribution truly matters.

Key Responsibilities:

• Deliver outstanding service to Italian-speaking customers via email, chat, and phone

• Understand customer needs and provide tailored solutions quickly and effectively

• Guide customers through product features, processes, and best practices

• Proactively identify issues and suggest improvements to the customer journey

• Collaborate with cross-functional teams (Product, Operations, Logistics, etc.) to ensure seamless support

• Track, prioritize, and resolve customer queries using internal systems (CRM tools)

• Contribute to a positive team environment by sharing insights and supporting peers

What You’ll Bring:

• Native-level Italian (spoken and written)

• Fluent in English (B2 level or higher)

• Previous experience in a customer-facing role is preferred

• Strong communication and active listening skills

• Empathy, patience, and a problem-solving attitude

• Ability to multitask and stay organized in a dynamic environment

• Comfort using digital tools and CRM systems (training provided)

What We Offer:

• Competitive salary package with performance incentives

• Flexible hybrid working model (office + remote days)

• International and inclusive team culture

• Modern office in the heart of Barcelona

• Ongoing training, development, and growth opportunities

• Employee perks such as private health insurance, meal vouchers, and wellness programs

• Fun team events and regular social activities

Working Hours:

• Full-time (40 hours/week)

• Shifts may include some evenings or weekends based on business needs