Italian Customer Representative

Job Title: Italian Customer Service Representative

Location: Lisbon, Portugal (Onsite)
Job Type: Full-time
Working Hours: Monday to Friday (including bank holidays), 08:00 AM – 05:00 PM (Portuguese Time)
Days Off: Saturday and Sunday
Salary: Competitive Salary Package

Job Overview:
We are looking for a dedicated Italian Customer Service Representative to join our onsite team in Lisbon, Portugal. In this role, you will provide exceptional support to our Italian-speaking customers. The working hours are from Monday to Friday, including bank holidays, from 08:00 AM to 05:00 PM (Portuguese time), with weekends (Saturday and Sunday) as your days off.

Key Responsibilities:

• Provide excellent customer support in Italian via phone, email, and live chat.
• Handle customer inquiries, resolve issues, and offer product information in a clear, professional, and timely manner.
• Ensure customer satisfaction by effectively addressing concerns and offering appropriate solutions.
• Stay updated on product offerings and company services to provide accurate information to customers.
• Accurately log customer interactions and follow up as necessary in the CRM system.
• Collaborate with the team to resolve complex issues and improve the overall customer experience.
• Adhere to company processes, policies, and best practices to ensure consistent service quality.
• Stay informed about product updates, company developments, and customer service techniques.

Requirements:

• Fluency in Italian (both written and spoken) is essential.
• Strong communication and problem-solving skills.
• Previous experience in customer service or a similar role is a plus.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work Monday to Friday, 08:00 AM – 05:00 PM (Portuguese time), including bank holidays.
• Proficiency in using CRM systems and customer service software.
• Strong attention to detail and a proactive approach to customer issues.
• EU citizenship or valid work permit for Portugal.

Benefits:

• Competitive salary and benefits package.
• Full-time onsite position in Lisbon, Portugal.
• Set days off on Saturday and Sunday.
• Career growth opportunities and professional development.
• A supportive and dynamic team environment.
• Health and wellness programs.

How to Apply:
If you are fluent in Italian and passionate about customer service, we would love to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.