German communication Advisor- Romania

Job Title: German-Speaking Customer Service Representative
Location: Bucharest, Romania (Onsite)
Job Type: Full-Time, Permanent

About Us:

At [Company Name], we are passionate about providing outstanding customer service and creating lasting connections with our clients. As we expand, we are looking for a dedicated German-Speaking Customer Service Representative to join our vibrant team in Bucharest, Romania. This role offers you the chance to become part of a fast-growing company where customer relationships are key, and your contributions will make a real difference. If you’re ready to take the next step in your career, we want to hear from you!

Your Role:

As a German-Speaking Customer Service Representative, you will be the first point of contact for our German-speaking customers, assisting them through phone, email, and live chat. You’ll be responsible for resolving issues, answering questions, and ensuring our customers have a positive experience with every interaction. Your expertise in the German language will be essential in providing high-quality service and building strong relationships with our clients.

Key Responsibilities:

• Offer top-tier customer support to German-speaking clients via phone, email, and live chat.
• Effectively address customer inquiries, resolve issues, and provide detailed product information.
• Maintain a comprehensive understanding of our products and services to provide accurate solutions.
• Handle customer interactions with professionalism, empathy, and efficiency, ensuring satisfaction at every step.
• Meet or exceed performance metrics, including response times, issue resolution, and customer satisfaction.
• Manage escalated customer concerns calmly and resolve them promptly with a focus on solutions.
• Collaborate with various internal teams to ensure seamless customer experiences.
• Contribute to the improvement of processes and customer service quality through feedback and suggestions.

What We’re Looking For:

• Fluency in German (native or near-native) and English (both written and spoken).
• Previous experience in a customer service or contact center environment is preferred.
• Exceptional communication skills with a friendly, clear, and professional approach.
• Strong problem-solving abilities, especially in challenging customer scenarios.
• Self-motivated with the ability to work independently and as part of a team.
• Positive, proactive attitude with a willingness to thrive in a fast-paced setting.
• High attention to detail and excellent organizational skills.
• Availability to work onsite in Bucharest, Romania.

What We Offer:

• Competitive salary and performance-based bonuses to reward your dedication.
• Comprehensive health and wellness benefits to ensure your well-being.
• Paid time off and public holidays, promoting a healthy work-life balance.
• Continuous professional training and career development opportunities.
• A supportive and collaborative team environment where your ideas are valued.
• Clear pathways for career progression within a growing global company.
• A positive, inclusive company culture where you can make a real impact.