Customer Advisor - Belgium

Job Title: Customer Advisor (English + 2 of the following languages: Polish, Lithuanian, or Czech)
Location: Ghent, Belgium
Schedule: Rotating 24/7 Shifts (7 hours 30 minutes per shift)
Work Arrangement: Hybrid
Relocation Package: One month of accommodation provided

Job Overview:
We are seeking a motivated and multilingual Customer Advisor to join our vibrant team in Ghent. In this role, you will provide exceptional customer support, respond to inquiries, and ensure a positive customer experience. Fluency in English, combined with proficiency in two of the following languages—Polish, Lithuanian, or Czech—is essential.

This hybrid role includes a rotating 24/7 shift system, offering flexibility for individuals who thrive in fast-paced settings. Additionally, we provide a one-month accommodation package to assist with your relocation to Ghent.

Key Responsibilities:

• Deliver top-tier customer service in English and either Polish, Lithuanian, or Czech via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide accurate product or service information.
• Handle customer complaints with professionalism and offer effective solutions to ensure satisfaction.
• Accurately log customer interactions in the CRM system.
• Maintain high levels of customer satisfaction while meeting performance targets, including quality standards and response times.
• Collaborate with colleagues and cross-functional teams to ensure smooth service delivery.

Skills & Qualifications:

• Fluent in English (spoken and written).
• Proficient in two of the following languages: Polish, Lithuanian, or Czech.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a professional, empathetic approach to customer concerns.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible and team-oriented, with the willingness to work rotating shifts, including weekends and public holidays.
• Previous customer service experience is a plus, but not required.

Benefits:

• Relocation Support: One month of accommodation in Ghent to assist with your move.
• Competitive Salary
• Hybrid Work Model: A balance of working from home and in the office.
• Career Development: Opportunities for professional growth within the company.
• Work-Life Balance: Flexible shift patterns for a dynamic work environment.
• Health & Wellness: Comprehensive benefits to support your well-being.

Additional Information:

• Shift Schedule: Rotating 24/7 shifts, each 7 hours and 30 minutes long.

If you're passionate about customer service and fluent in English, along with Polish, Lithuanian, or Czech, apply now and join our dynamic team in Ghent!