French-Speaking Member Services Representative

Job Title: French-Speaking Member Services Representative
Location: Barcelona, Spain – Onsite & Hybrid Options Available
Department: Member Services / Customer Support
Employment Type: Full-Time

About the Role:

We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona. You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.

Key Responsibilities:

• Serve as the first point of contact for French-speaking members via phone, email, and chat.

• Handle member inquiries, feedback, and complaints in a professional and timely manner.

• Provide clear and accurate information regarding services, memberships, billing, and policies.

• Ensure a high level of member satisfaction by delivering personalized support and proactive communication.

• Document interactions accurately in the CRM system and follow up on outstanding issues.

• Collaborate with internal teams (billing, operations, tech support) to ensure quick issue resolution.

• Identify trends in member feedback and suggest service improvements.

Requirements:

• Fluent in French (native or near-native level) and confident in English (spoken and written).

• Previous experience in customer support, hospitality, or service roles preferred.

• Strong communication and interpersonal skills.

• Empathy, patience, and a problem-solving attitude.

• Ability to work both independently and collaboratively.

• Comfortable using customer service software, CRM tools, and standard office applications.

• Eligible to work in Spain.

Preferred Qualifications:

• Experience working in membership-based or subscription service businesses.

• Familiarity with CRM tools like Salesforce, Zendesk, or HubSpot.

• Multilingual abilities are a plus (Spanish or other EU languages).

What We Offer:

• Competitive salary and performance-based incentives.

• Flexible working model: onsite in Barcelona or hybrid setup.

• Thorough training and ongoing support.

• Multicultural and inclusive team environment.

• Career progression opportunities within the company.

• Relocation support (if applicable).