Client Success Manager (Spanish-speaking)

Job Title: Client Success Manager (Spanish-speaking)

Location: Barcelona, Spain
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

We are looking for a proactive and relationship-driven Client Success Manager to join our growing team in Barcelona. In this role, you'll act as the main point of contact for our Spanish-speaking clients, ensuring their needs are met and their experience with our products or services is smooth, impactful, and value-driven.

Your mission is to build long-term relationships, drive client satisfaction, and help our customers succeed using our solutions. If you're strategic, empathetic, and passionate about helping others thrive—this role is for you.

Key Responsibilities:

• Manage and grow relationships with a portfolio of Spanish-speaking clients

• Act as a trusted advisor, understanding client goals and aligning them with our solutions

• Onboard new clients and ensure a smooth handover from Sales

• Proactively monitor account health and performance, addressing any risks or opportunities

• Conduct regular check-ins, performance reviews, and strategic planning sessions with clients

• Collaborate with internal teams (Sales, Support, Product) to deliver a seamless client experience

• Identify upsell or cross-sell opportunities and support client renewals

• Advocate for clients internally and help shape product improvements based on feedback

• Track and report on client success metrics, satisfaction scores, and engagement levels

Requirements:

• Fluent in Spanish (spoken and written)

• Proficient in English (B2+ level)

• 2+ years of experience in a Customer Success, Account Management, or similar client-facing role

• Strong communication and relationship-building skills

• Strategic thinker with a results-oriented mindset

• Ability to manage multiple accounts and priorities simultaneously

• Tech-savvy and comfortable with CRM and customer engagement tools

• Positive, proactive attitude and a team player

What We Offer:

• Competitive salary with performance-based incentives

• Flexible hybrid work model (split between home and our Barcelona office)

• Supportive, diverse, and people-first culture

• Learning and development budget + career growth opportunities

• Modern office in central Barcelona, easily accessible by public transportation

• Social events, wellness initiatives, and other perks

• Private health insurance and meal vouchers

Working Hours:

• Monday to Friday

• Full-time: 40 hours/week

• Occasional travel or client visits may be required