French-Speaking Customer Support

Position Title: French-Speaking Customer Support Representative

Location: Lisbon, Portugal (On-site)

Employment Type: Full-time, Permanent

Position Overview:

We are seeking a French-speaking customer support representative to join our vibrant team in Lisbon, Portugal. In this role, you will assist French-speaking customers with a variety of inquiries, ensuring their needs are met through efficient and friendly service. Your expertise will contribute to our commitment to providing exceptional customer experiences.

Key Responsibilities:

• Deliver top-tier customer support in French via phone, email, and live chat.
• Assist customers with inquiries, product-related concerns, technical troubleshooting, and more.
• Handle customer complaints with professionalism and resolve issues quickly, focusing on first-contact resolution.
• Accurately document customer interactions and maintain detailed records.
• Escalate unresolved issues to the appropriate team or department.
• Keep up-to-date with company offerings, policies, and services to provide accurate information.
• Meet and exceed set customer service goals, maintaining a high level of satisfaction.
• Collaborate with team members to enhance service processes and outcomes.
• Build positive customer relationships and represent the company in a professional manner.

Candidate Requirements:

• Proficiency in both French (written and spoken) is mandatory.
• Strong command of English is a plus.
• Previous experience in customer service is an advantage but not required.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Flexibility to work rotating shifts, including mornings and evenings.

Work Schedule & Conditions:

• Work Hours: Monday to Friday, rotating shifts between 06:00 AM and 10:00 PM.
• Days Off: Saturday and Sunday.
• Job Location: On-site in Lisbon, Portugal.
• Salary: Competitive pay along with additional benefits.
• Start Date: Immediate availability.

Employee Benefits:

• Welcome Bonus: €2000 upon successful joining.
• Commuting Support: Uber fare reimbursement up to €25 to cover travel to early shifts (starting at 06:00 AM).
• Accommodation:
  • Shared accommodation in Lisbon is available for up to 12 months.
  • Rent is €280 per month, with utilities included, deducted directly from your salary.
• Relocation Assistance:
  • Airfare reimbursement (up to €400 in Economy class) after completing 6 months of employment.