Porto - Remote German Speaking Customer Representative

Job Title: German Customer Service Representative

Location: Remote 
Job Type: Full-time
Working Hours:

• Monday to Friday: 08:00 AM – 06:00 PM
• Saturday and Sunday: 08:00 AM – 05:00 PM
• Occasionally: Availability from 08:00 AM – 07:00 PM
  Days Off: 2 Rotating Days Off per week
  Salary: Competitive Salary Package
  Start Date: 20th February 2025

Job Overview:
We are seeking a dedicated German Customer Service Representative to join our remote team, with accommodation provided in Porto, Portugal. This role requires flexibility and involves working on a rotational shift schedule. Monday to Friday shifts are from 08:00 AM to 06:00 PM, while weekends are from 08:00 AM to 05:00 PM. Occasionally, you may be required to work until 07:00 PM. You will also have 2 rotating days off each week.

Key Responsibilities:

• Provide exceptional customer service in German via phone, email, and live chat.
• Respond to customer inquiries, address issues, and provide clear, accurate product information.
• Ensure customer satisfaction by efficiently resolving concerns and offering effective solutions.
• Stay updated on product offerings and services to deliver accurate and relevant assistance.
• Accurately record customer interactions in the CRM system, ensuring follow-up when necessary.
• Collaborate with team members to resolve complex customer issues and enhance the customer experience.
• Adhere to company processes and guidelines to ensure a consistent service standard.
• Be flexible with your working hours, adapting to occasional schedule changes as needed.

Requirements:

• Fluency in German (both written and spoken) is essential.
• Strong communication skills and a customer-first approach.
• Previous experience in customer service or a similar role is preferred.
• Ability to work effectively in a fast-paced remote environment.
• Flexibility to work rotational shifts, including occasional evening shifts.
• Proficiency with CRM systems and customer service tools.
• Excellent attention to detail and problem-solving skills.
• EU citizenship or a valid work permit for Portugal (if applicable).

Benefits:

• Competitive salary and benefits package.
• Full-time remote role with accommodation provided in Porto.
• Rotational shifts with 2 days off each week.
• Opportunities for career advancement and ongoing professional development.
• A collaborative and supportive team environment.
• Health and wellness programs.

How to Apply:
If you are fluent in German and passionate about delivering excellent customer service in a remote role, we would love to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.