Dutch Client Advisor - Romania

Job Title: Dutch-Speaking Customer Service Representative
Location: Bucharest, Romania (Onsite)
Job Type: Full-Time, Permanent

About Us:

At [Company Name], we’re driven by a passion for delivering exceptional customer experiences. As a fast-growing leader in customer service, we are seeking a Dutch-Speaking Customer Service Representative to join our enthusiastic team in Bucharest, Romania. This is your opportunity to make an impact while providing outstanding support to our Dutch-speaking clients. If you're eager to thrive in a dynamic, customer-focused environment and have a knack for problem-solving, we'd love for you to be part of our journey!

What You’ll Do:

As a Dutch-Speaking Customer Service Representative, you’ll be the first point of contact for our Dutch-speaking customers, helping them navigate issues, answer questions, and resolve concerns with ease. Whether it’s through phone, email, or live chat, your goal is to provide exceptional service, turning every interaction into a positive experience. Your expertise and fluency in Dutch will be key in building strong, trusting relationships with our clients.

Key Responsibilities:

• Deliver exceptional customer support to Dutch-speaking clients across multiple channels (phone, email, and live chat).
• Resolve customer inquiries, technical issues, and product-related concerns efficiently and professionally.
• Maintain a deep understanding of our products and services to offer accurate, detailed information to customers.
• Ensure that every customer interaction is handled with care, empathy, and a focus on delivering solutions.
• Achieve and exceed performance targets such as response times, resolution rates, and customer satisfaction metrics.
• Handle escalated issues with professionalism and work to resolve concerns swiftly and effectively.
• Collaborate with other departments to ensure a seamless experience for customers from start to finish.
• Suggest improvements to processes and systems to help enhance the overall customer experience.

What We’re Looking For:

• Fluency in Dutch (native or near-native) and English (written and spoken).
• Prior experience in a customer service or contact center role is a plus.
• Excellent communication skills with a friendly, clear, and professional manner.
• Strong problem-solving skills and the ability to think on your feet in challenging situations.
• A self-starter with the ability to work independently, while also thriving in a team environment.
• A proactive, positive attitude and eagerness to contribute to a dynamic team.
• High attention to detail, with excellent organizational skills.
• Willingness to work onsite in Bucharest, Romania.

What We Offer:

• Competitive salary and performance-based bonuses.
• Health and wellness benefits to keep you feeling your best.
• Generous paid time off and public holidays to ensure a healthy work-life balance.
• Ongoing professional development to support your career growth.
• A supportive, friendly, and collaborative team environment where your voice is valued.
• A chance to make a real impact in a fast-paced and innovative company culture.
• Opportunities for career progression within a growing global organization.

How to Apply:

Are you passionate about providing excellent customer service and fluent in Dutch? Ready to make a difference and contribute to a top-notch team? If so, we’d love to hear from you! Send us your CV and a brief cover letter explaining why you're the perfect fit for the role.

We are an equal-opportunity employer and encourage applications from people of all backgrounds. Join us in Bucharest, and help us create unforgettable customer experiences for our Dutch-speaking clients!