German Customer Service Representative

Job Title: German Customer Service Representative
Location: Onsite in Lisbon, Portugal
Job Type: Full-Time, Permanent

Company Overview:

We are a global leader in customer service solutions, dedicated to providing exceptional support and creating lasting relationships with customers worldwide. Our company is growing, and we are currently seeking a German-speaking Customer Service Representative to join our team in Lisbon, Portugal. This role is perfect for individuals with previous experience in contact center or direct customer service roles. We offer an attractive salary and a relocation package to ensure a smooth transition to Lisbon.

Role Overview:

As a German Customer Service Representative, you will be responsible for providing high-quality customer support to our German-speaking clients. You will handle inquiries, resolve issues, and ensure that customers have an excellent experience. Your key focus will be ensuring customer satisfaction while representing the company with professionalism and care.

Key Responsibilities:

• Provide exceptional customer service in German via phone, email, and live chat.
• Resolve customer inquiries and issues related to products, services, or accounts efficiently.
• Offer timely solutions, ensuring the highest level of customer satisfaction.
• Document customer interactions and follow up as necessary to ensure complete resolution.
• Collaborate with colleagues and departments to address complex customer concerns.
• Maintain an in-depth knowledge of company products and services to deliver accurate information.
• Meet or exceed customer service performance targets, including response times, resolution rates, and satisfaction scores.
• Contribute to improving internal processes and best practices to enhance the customer service experience.

Requirements:

• Fluency in German (native or near-native level) and English (both written and spoken).
• Previous experience in contact centers or direct customer service roles.
• Strong communication and interpersonal skills, with the ability to engage customers in a friendly and professional manner.
• Excellent problem-solving abilities and the ability to resolve customer concerns efficiently.
• Ability to manage multiple inquiries simultaneously and handle pressure effectively.
• Strong organizational skills and attention to detail.
• Team-oriented with the ability to collaborate across departments.
• Willingness to work onsite in Lisbon, Portugal.

Benefits:

• Attractive salary with performance-based incentives and bonuses.
• Relocation package to support your move to Lisbon, Portugal.
• Health and wellness benefits, including health insurance.
• Paid time off, vacation days, and public holidays.
• Professional training and career development opportunities.
• A collaborative and inclusive team environment.
• Opportunities for career advancement within the company.
• Work-life balance with flexible schedules where possible.

How to Apply:

If you are passionate about customer service, fluent in German, and have experience in contact centers or direct customer service roles, we would love to hear from you! Please submit your CV along with a cover letter explaining why you are the perfect fit for this position. We are excited to support you in relocating to Lisbon, Portugal!