French-Speaking Customer Service Representative

Job Title: French-Speaking Customer Service Representative (Onsite & Hybrid)

Location: Portugal (Onsite & Hybrid Options Available)

Company Overview:
We are a leading global company renowned for providing innovative solutions in customer service. Our mission is to offer exceptional support and create seamless experiences for users worldwide. We are looking for dynamic, motivated, and customer-oriented individuals to join our team and support a popular digital platform.

Job Description:
We are seeking a French-speaking Customer Service Representative to join our team in Portugal. As a Customer Service Representative, you will play a crucial role in assisting our French-speaking users, ensuring they receive the highest quality of support and guidance. This position is available both onsite and in a hybrid work model.

Key Responsibilities:

• Provide timely, professional, and efficient customer support through various channels (phone, email, live chat, etc.).
• Resolve user inquiries, issues, and complaints effectively and empathetically, ensuring high levels of customer satisfaction.
• Assist with product and service-related queries, troubleshooting, and guidance.
• Communicate with users in a clear, concise, and positive manner, reflecting the company's tone and values.
• Collaborate with cross-functional teams to ensure continuous improvement in customer support services.
• Follow internal procedures to document user interactions, feedback, and resolutions.
• Stay updated on the latest product features, policies, and services to provide accurate and relevant information.
• Meet and exceed key performance indicators (KPIs) and customer satisfaction targets.

Requirements:

• Native or near-native proficiency in French (written and spoken).
• Fluency in English (written and spoken).
• Strong communication and interpersonal skills.
• Proven experience in customer service or related fields, preferably in a tech or digital environment.
• Ability to manage multiple tasks and prioritize in a fast-paced, high-pressure environment.
• Problem-solving mindset and attention to detail.
• Positive attitude, empathy, and the ability to remain calm and professional under pressure.
• Flexibility to work onsite in Portugal or in a hybrid work setup.
• Availability for shift work, including evenings and weekends as needed.

Preferred Qualifications:

• Experience in working with digital platforms or social media tools.
• Knowledge of additional languages is a plus.
• Familiarity with CRM software and ticketing systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Flexible work arrangements (onsite or hybrid).
• Work in a dynamic and diverse international environment.
• Ongoing training and professional development.

If you are passionate about delivering excellent customer service and are excited about being part of a fast-paced, innovative company, we would love to hear from you. Apply now to join our team in Portugal!